Facebook Call Center | ask Facebook A Question
By
Arif Rahman
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Friday, December 11, 2020
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Contact Facebook Office
If you call either of the Palo Alto-area telephone number you'll conveniently locate for the social networks huge system via online search (those are 650-543-4800 and 650-308-7300, for the record), you'll get a recording. It will certainly talk you via a collection of menus, each option of which will ultimately route you to send out an email to an ideal account. These consist of press@FB.com for media questions as well as records@FB.com for law enforcement problems.
But if you struck 1 for client service? The recording will certainly direct you to click the word "Help" saying that it's "found at the bottom of any Facebook page." Below's the thing: it isn't. Actually, if you get on your main Facebook feed, there is no "bottom" of the page.
Here are a couple of things you can do instead.
Facebook Call Center
How to contact Facebook customer support
If you intend to contact Facebook, you'll initially need to log right into your account. After that seek out on top right edge of the screen. There, you'll see a little enigma inside a dark circle. Click it, after that from the dropdown menu, pick "Report a Problem."
One more menu will certainly turn up that attributes 3 clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, state, trouble posting photos, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). However, for even more general customer support queries, Facebook is rather ambiguous.
Your best option may be to do an end run around the individuals from Facebook itself, as well as instead most likely to the Help Community and asking various other platform customers like yourself.
Just how to ask the Facebook Help Community an inquiry
From any kind of Facebook web page, once again click that question mark on top right of the page. On top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down as for you can. On the left near all-time low of the web page, click "Visit Help Community".
You will certainly be required to a web page where lots of concerns have actually already been addressed, but where you can also publish your very own question. At the top right of the Help Community web page is a gray box with words "Ask a Question".
Struck that link. On the next web page, pick the best Subject as well as Sub-Topic, then type your concern. Now it's time for some waiting. Despite where you published your query, you can go to your "support Inbox" from the menu that drops down from that same enigma to see if anyone, be it a handy Community participant or actual staffer, has actually chosen to offer you a hand.
How to contact Facebook via other social media systems
One more way to try to get in touch with Facebook is to reach out to them through or discuss them on an additional social media system. You can send out a direct message to FB via Twitter or use their @Facebook Twitter account in a Tweet you upload. If it gets enough traction, they will likely see it.
That's about Facebook Call Center. So also can you approach using Instagram, consisting of Facebook in a post, but unless you get a lot of love on that particular snap, chances are you're better back on the Facebook Help Center.