How to Contact Facebook Customer Service | ask Facebook A Question
By
Arif Rahman
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Sunday, August 2, 2020
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Contact Facebook Office
If you call either of the Palo Alto-area telephone number you'll quickly find for the social media sites mega system through online search (those are 650-543-4800 and 650-308-7300, for the record), you'll obtain a recording. It will speak you through a collection of food selections, each alternative of which will inevitably route you to send out an e-mail to an ideal account. These consist of press@FB.com for media queries and records@FB.com for law enforcement concerns.
Yet if you hit 1 for customer service? The recording will certainly guide you to click words "Help" stating that it's "found at the bottom of any Facebook page." Here's the thing: it isn't. In fact, if you're on your main Facebook feed, there is no "base" of the page.
Below are a couple of points you can do rather.
How To Contact Facebook Customer Service
How to contact Facebook customer support
If you intend to contact Facebook, you'll initially need to log right into your account. Then look up at the top right edge of the screen. There, you'll see a little enigma inside a dark circle. Click it, then from the dropdown menu, pick "Report a Problem."
An additional menu will certainly appear that attributes 3 clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, claim, trouble submitting photos, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload concern, e.g.). But also for more general customer service queries, Facebook is rather inscrutable.
Your best bet may be to do an end run around the individuals from Facebook itself, and also rather most likely to the Help Community and also asking other platform users like yourself.
How to ask the Facebook Help Community an inquiry
From any kind of Facebook page, once again click that enigma at the top right of the web page. On top of the dropdown menu you'll see words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near the bottom of the web page, click "Visit Help Community".
You will be taken to a page where lots of concerns have currently been responded to, however where you can additionally publish your very own question. At the top right of the Help Community web page is a gray box with words "Ask a Question".
Struck that web link. On the following web page, pick the ideal Topic and Sub-Topic, then type your inquiry. Currently it's time for some waiting. Regardless of where you uploaded your inquiry, you can go to your "support Inbox" from the menu that drops down from that same question mark to see if any individual, be it a practical Community participant or actual staffer, has actually decided to provide you a hand.
Exactly how to contact Facebook through various other social media systems
An additional means to try to get in touch with Facebook is to reach out to them through or mention them on one more social media platform. You can send a direct message to FB by means of Twitter or use their @Facebook Twitter account in a Tweet you upload. If it obtains enough traction, they will likely see it.
That's about How To Contact Facebook Customer Service. So as well can you approach using Instagram, including Facebook in an article, but unless you get a lot of love on that snap, opportunities are you're much better back on the Facebook Help Center.